A Company with a Vision
Our success is dependent upon the success we bring to our customers
[view more]Help Desk/Call Center
Think Tank is a recognized leader in performance-based, customer-focused Help Desk/Call Center Management.
We specialize in the inculcation of Help Desk Institue (HDI)-quality
customer service and ISO 20000/ITIL v3 best practices. We bring unique
experience with help desk consolidation and upgrading existing Help
Desks and call centers to ISO certification. All of our Help Desk/Call
Center Specialists possess both HDI and ITIL certification. Think Tank
provides a full range of Help Desk/Call Center Services, including:
- Help Desk/Call Center Staffing
- ACD/Help Desk Ticketing System Implementation and Management
- Tier 1-3 Desktop Services
- Development and implementation of mission-focused Service Level Agreements (SLAs), Performance Metrics and Operational processes and Procedures
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History
Think Tank was founded in 1992 with a vision of providing a higher value of IT services to US Government agencies in support of their missions. [view more]
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Corporate Values
Think Tank’s foundation is built on our core values: Innovation, Integrity and Commitment. {It’s what we do.} [view more]
