Help Desk/Call Center
Think Tank is a recognized leader in performance-based, customer-focused Help Desk/Call Center Management.
We specialize in the inculcation of Help Desk Institue (HDI)-quality customer service and ISO 20000/ITIL v3 best practices. We bring unique experience with help desk consolidation and upgrading existing Help Desks and call centers to ISO certification. All of our Help Desk/Call Center Specialists possess both HDI and ITIL certification. Think Tank provides a full range of Help Desk/Call Center Services, including:
- Help Desk/Call Center Staffing
- ACD/Help Desk Ticketing System Implementation and Management
- Tier 1-3 Desktop Services
- Development and implementation of mission-focused Service Level Agreements (SLAs), Performance Metrics and Operational processes and Procedures